Refund and Cancellation Policy

At MatrimonyLife.com, we strive to ensure that our users have a positive experience with our services. This Refund and Cancellation Policy outlines the terms and conditions under which you may request a refund or cancel your subscription.

Subscription Cancellation

1. Cancellation by User:

• You can cancel your subscription at any time by logging into your account, navigating to the subscription settings, and selecting the 'Cancel Subscription' option.
• Upon cancellation, your subscription will remain active until the end of the current billing cycle. You will not be billed for the next cycle.
• If you cancel a subscription before the end of the subscription period, you will not receive a refund for the remaining days.

2. Cancellation by MatrimonyLife.com:

• We reserve the right to terminate or suspend your subscription if you violate our terms of service or engage in any fraudulent, abusive, or illegal activity.
• In such cases, you will not be entitled to a refund.

Refund Policy

1. Eligibility for Refunds:

• Refund requests will be considered on a case-by-case basis. Refunds are generally granted only if there is a significant issue with our service or an error in billing.
• You must submit your refund request within 7 days of the initial subscription or renewal date.

2. Non-Refundable Services:

• Any promotional or discounted subscriptions are non-refundable.
• Fees paid for additional services such as profile boosting, special matchmaking services, or other add-ons are non-refundable.

3. How to Request a Refund:

• To request a refund, please contact our customer support team at support@matrimonylife.com or call us at +91 9847 507 313. Provide your account details and the reason for your refund request.
• Our team will review your request and notify you of the outcome within 7 business days.

4. Processing of Refunds:

• If your refund request is approved, the refund will be processed to the original method of payment within 14 business days.
• The time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

Changes to This Policy

MatrimonyLife.com reserves the right to modify or update this Refund and Cancellation Policy at any time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

Contact Us

If you have any questions or need further assistance regarding our Refund and Cancellation Policy, please contact us at:

Email: support@matrimonylife.com
Phone: +91 9847 507 313 (IND) & +971 50 147 4710 (UAE)